Booking and Refund Policy

You pay the full price of the session when you book, in UAE dirhams (AED). Your booking is confirmed when your payment has gone through and we have emailed you the date, the time and the Microsoft Teams link. Each payment is for one session at one time.

We do not refund a session because you change your mind, no longer need it, cannot attend or miss it. When you book, we hold that time for you alone and turn other people away from it, and we cannot fill it at short notice. That is why we do not refund.

This does not change the cases where we always refund, set out below, or your legal rights.

If you email us at knowledgecentre@zaaheen.com at least 24 hours before your session starts, we move it free to any open time you choose within 90 days of the original date. You can do this more than once, as long as each request is at least 24 hours before the session it moves. If we cannot offer you any time within those 90 days, we refund you in full.

Moving a session is the way to change your plans. It is not exchanged for money.

Less than 24 hours before the start, a session cannot be moved or cancelled. It goes ahead at the booked time, and if you do not attend it counts as used.

If you cannot attend, you can give your session to someone else. Email us their name and email address at least 24 hours before the start. The same terms then apply to them.

Sessions start and end at the booked time. If you join late, the session still ends at the booked time. If you have not joined within 15 minutes of the start, the session counts as used and is not refunded. The coach waits in the meeting and messages you during those 15 minutes, and we keep a record of this.

Please test Microsoft Teams on your device before the session. A problem with your own device or internet connection counts as a missed session.

If we cancel or move your session, or the coach does not attend or cannot run it, including because the coach's own equipment or connection fails, you choose either a full refund or a new time. If only part of the session was lost, you choose extra time or a refund of that part.

We refund to the card you paid with within 14 days of your choice. Your bank may take a few more days to show it.

If the session cannot take place because of something neither of us could control, such as a widespread failure of Microsoft Teams or of the internet, you choose a full refund or a new time. This does not cover your own device or connection, which counts as a missed session.

We run every session with reasonable care and skill, and as we describe it. If we did not, tell us within 14 days of the session and say what went wrong. We will first offer to run it again, free. If we cannot, or the repeat does not put it right, we refund part or all of the price, depending on how much of the session you received.

If you live in the United Kingdom or the European Union and book for yourself, not for your business, the law gives you 14 days from the day you book to cancel, without giving a reason.

• If you cancel before your session has taken place, we refund the full price.
• If your session falls within those 14 days, we ask you before you pay to confirm that you want it to go ahead. If you then cancel during the session, you pay for the part already delivered. Once the session has been delivered in full, you can no longer cancel.

To cancel, use the Withdraw from contract here link in your booking confirmation email, or email knowledgecentre@zaaheen.com before the 14 days end. You can use the form below, but you do not have to. We confirm by email straight away and refund within 14 days, to the card you paid with, at no cost to you.

To: Zaaheen Artificial Intelligence Developing Services, Dubai, United Arab Emirates, knowledgecentre@zaaheen.com

I give notice that I cancel my contract for the following coaching session: [session name and date]. Booked on: [date]. Name: [your name]. Email used to book: [your email]. Date: [today's date].

Nothing in this policy takes away any right the law gives you where you live. The full terms of your booking are in the Coaching Terms.

If you have a problem, please email us before you ask your bank to reverse a payment. We reply within 2 working days, and it is quicker for both of us.

To move a session, cancel or ask about a refund: knowledgecentre@zaaheen.com. Zaaheen coaching is run by Zaaheen Artificial Intelligence Developing Services (Dubai trade licence 1651252).