Refund Policy

If you ask within 14 days of being charged, we refund that payment in full. This works the same on both plans: on $5 a month it is that month's payment, and on $48 a year it is the whole year's.

We refund your latest payment only, not payments from earlier months or years. After 14 days we do not refund a payment, except where the law gives you a right to one, but cancelling means you won't be charged again.

This policy covers the Zaaheen app only. Coaching sessions have their own cancellation and refund rules, which you see before you book.

One refund per person. We refund one payment per person. If you have had a refund before, on this account or another one, later payments are not refundable, except where the law gives you a right to a refund.

No part refunds. When you cancel, you keep access until the end of the time you paid for. We do not refund the unused part of a month or a year, except where our Terms of Service say so, for example if we stop offering Zaaheen.

Using refunds to avoid paying. We refuse a refund when it is being used to get Zaaheen without paying, such as repeated sign-ups and refunds across accounts.

Bank reversals. If you ask your bank to reverse a payment, your subscription ends when the reversal is made. Please email us first: a refund is quicker.

Deleting your account. Deleting your account cancels your subscription with no refund of the time left. If you paid in the last 14 days and want your money back, ask for the refund before you delete the account.

Email customerservice@zaaheen.com from the address on your Zaaheen account and say you'd like a refund. We reply within 5 working days, confirm the refund and instruct Paddle to send it. You can also ask Paddle directly using the link in your receipt email; if Paddle declines a refund this policy gives you, email us and we will instruct it ourselves.

For the Zaaheen app and your subscription: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. So Paddle sends your refund, back to the card or account you paid with. Your bank may take a few days to show it.

A refund ends that subscription. Zaaheen then stops serving your AI apps until you subscribe again, but nothing is deleted: your memories stay on your computer, and Download my memories keeps working.

Open Zaaheen, go to Settings, then Account, and choose Manage subscription, or email us and we'll do it for you. Cancelling stops the next renewal, and you keep access until the end of the month or year you've paid for.

The 30-day trial is free and takes no card, so there is nothing to cancel or refund. When it ends, Zaaheen asks you to subscribe.

This policy doesn't take away any right the law gives you where you live. If you live in the United Kingdom or the European Union, the law gives you 14 days from a purchase to cancel it, and our 14-day refund gives you at least that. If Zaaheen doesn't work as described, you are entitled to a repair, a replacement or a refund where the law says so, whatever this page says, and we honour that.

Questions about a payment or a refund: customerservice@zaaheen.com.