Fixing common problems with Zaaheen
Most problems come from an AI app looking only in its own memory, or not being connected yet. Each fix below starts with the answer. If yours isn't here, email us an activity record from Settings.
Last updated 27 September 2026
My AI app answers without using Zaaheen
Claude, ChatGPTClaude and ChatGPT look in their own memory first and may stop there. Add this line to Claude's personal preferences, or to ChatGPT's Custom instructions, and they check Zaaheen as well:
Before answering anything about me, my preferences, my work or my plans, also check my Zaaheen memory, even when your own memory has nothing. You can also ask directly, for example "check my Zaaheen memory for how I like meetings booked". Cursor checks Zaaheen by itself when you ask about yourself.
ChatGPT can't see Zaaheen
ChatGPTUse ChatGPT's Work or Codex mode: its Chat mode can't connect to apps on your computer. Then
check the setting: mcp and serve must be two separate items under
Arguments, not one line. See Connect ChatGPT.
Claude didn't ask me to install Zaaheen
Claude › ExtensionsZaaheen saves the extension to your Downloads folder. In Claude, open Settings, then Extensions, then Advanced settings, then Install Extension, and choose "Zaaheen for Claude.mcpb".
Windows says the publisher is unknown
InstallerChoose More info, then Run anyway. Zaaheen is in beta and its installer is not code-signed yet; signing comes before the full launch.
My apps stopped using Zaaheen
Settings › AccountIf your free trial or subscription has ended, Zaaheen stops serving your AI apps until you subscribe. Nothing is deleted: your memories stay on your computer, and Download my memories keeps working. Choose Subscribe in the app, and your apps pick Zaaheen up again.
Something else went wrong
Settings › HelpChoose Save activity record… in Settings, then email the file to customerservice@zaaheen.com with what you were doing. The record contains none of your memories.